RVZ International Group
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Documents & Reporting

Compliance documents and reporting that RVZ International Group (Pty) Ltd makes publicly available.

Company Compliance

Current certificates and registrations, for client onboarding and procurement. Each is withdrawn from this page automatically once it lapses, so anything shown here is valid today.

Our current B-BBEE certificate, tax clearance and registration documents are available on request — please contact us and we'll send them through.

Health & Safety

Our health and safety policy documents are being prepared for publication. In the meantime, please contact us to request a copy.

Policies & Legal Documents

Every policy we publish, viewable online or downloadable as a PDF.

Consumer Protection & Trading Terms

Consumer Protection, Service Delivery and Redress Policy
Your rights under the Consumer Protection Act and ECTA, our service-delivery standards, and how complaints are resolved and escalated.
PDF
Terms and Conditions
The master terms governing every RVZ division: quotations, payment, delivery, warranties, liability, disputes and the division schedules.
PDF
Booking Terms
Terms applying to event, wedding, function and travel bookings, including deposits, cancellation and CPA section 17.
PDF
Shipping and Delivery Policy
Delivery timeframes, costs, risk and responsibilities for goods and merchandise, including international orders.
PDF
Returns and Refunds Policy
Statutory and voluntary return rights, the six-month CPA warranty, cooling-off periods and how refunds are paid.
PDF
Electronic Communications and Transactions Notice
Supplier disclosures required by section 43 of the Electronic Communications and Transactions Act, and how online contracts are formed.
PDF
Acceptable Use Policy
What is and is not permitted when using our websites, shop, portals and online services.
PDF
Copyright Notice, Intellectual Property and Brand Assets
Ownership of our content, brand and client work; licences, assignments, music rights and how to report infringement.
PDF

Privacy & Information

Privacy Policy
How we collect, use, store, share and protect personal information under the eight POPIA conditions, and your rights.
PDF
PAIA Manual
The section 51 manual: how to request access to records we hold under the Promotion of Access to Information Act.
PDF
Cookie and Similar Technologies Policy
Exactly which cookies and browser storage our sites use, the legal basis for each, and how to control them.
PDF
Communications, Monitoring and Call Recording Notice
When and why calls, messages, systems, CCTV and events may be recorded or monitored, under RICA and POPIA.
PDF
Confidentiality Policy
How we protect confidential client, candidate, artist and supplier information, and the limits the law places on confidentiality.
PDF
Responsible AI and Automated Decision-Making Policy
Where artificial intelligence is used in our services, the human oversight that applies, and your right to human review.
PDF

Workplace, Safety & Equality

Occupational Health and Safety Policy
Our signed Occupational Health and Safety Policy Statement under the OHS Act, and how incidents are reported.
PDF
Employment Equity, Equality and Reasonable Accommodation Statement
Prevention of unfair discrimination, reasonable accommodation and employment equity, for our workplace and our placement services.
PDF
Fair Labour Practices Statement
How we apply the LRA, BCEA, National Minimum Wage Act and Employment Services Act, including labour hiring and placed personnel.
PDF

Ethics & Reporting

Whistleblowing and Protected Disclosures Policy
How concerns are raised, protected and investigated under the Protected Disclosures Act, including external reporting routes.
PDF
Grievance and Fair Procedure Policy
The grievance and fair-procedure standards for employees and placed workers, and the complaint route for everyone else.
PDF

Raising a Concern

Report a Safety or Ethics Concern

Health and safety risks, misconduct and other serious concerns can be reported confidentially — anonymously if you prefer.

Report a Concern

Report a Grievance

Formal grievances from employees, candidates, clients and vendors are handled under our grievance policy.

Report a Grievance

Need a document that isn't listed here? Requests for access to records are handled under our PAIA Manual, or you can contact us directly.